Shipping policy

At LED by TopMiata, we provide reliable worldwide shipping through trusted international fulfillment partners and carriers. All orders are fulfilled from our international warehouse.

1. Shipping Destinations

We offer worldwide shipping to most countries and regions.

Delivery may not be available to certain remote or restricted areas due to carrier limitations or customs regulations. If your location cannot be serviced, you will be notified during checkout or contacted by our support team.

2. Order Processing Time

Orders are processed Monday–Friday (excluding public holidays).

  • Processing Time: 1–5 business days
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Processing time does not include shipping transit time.

3. Shipping Origin & Delivery Timeframes

All products are shipped from our international warehouse (China), depending on product availability.

Estimated Delivery Timeframes

  • United States: 7–15 business days
  • Canada: 8–18 business days
  • European Union: 8–18 business days
  • United Kingdom: 8–18 business days
  • Australia / Asia: 7–15 business days
  • Other International Destinations: 8–20 business days

Please note: your order ships internationally via air freight before being handed off to local carriers (e.g., UPS, DHL, DPD, etc.) for final delivery.

Tracking may not show active movement during the international freight leg. Once the local carrier receives and scans your package, full step-by-step tracking will become available using your provided tracking number. Thank you for your patience!

Estimated Total Delivery Time: 8–20 business days depending on destination country.

Final-mile delivery is handled by local carriers such as DHL, UPS, FedEx, USPS, Correos, or equivalent regional partners.

Delivery times are estimates and may be affected by customs clearance procedures, weather conditions, carrier delays, or peak-season demand.

4. Shipping Costs

Shipping fees are calculated automatically at checkout based on destination country, package size, weight, and carrier rates.

Shipping costs are not included in product prices unless explicitly stated on the product page or during checkout.

5. Taxes, Duties & Customs Fees

For orders shipped to the European Union (including France, Spain, Germany, Italy, and other EU member states), the United Kingdom, and the United States, import duties, VAT/sales tax, and customs fees are included in the shipping cost. Customers in these destinations will not be charged additional customs fees upon delivery.

For shipments to countries outside the EU, UK, and United States, local import duties, taxes, VAT/GST, or customs clearance fees may apply depending on the destination country’s regulations. Any such charges are the responsibility of the customer unless otherwise stated at checkout.

LED by TopMiata is not responsible for customs delays caused by local authorities.

6. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing:

  • Your tracking number
  • A link to track your shipment

Please allow 24–72 hours for tracking updates to appear in the carrier system.

7. Split Shipments

If your order includes multiple items, products may be shipped separately depending on stock availability or packaging requirements.

You may receive multiple tracking numbers, and items may arrive on different dates.

8. Address Changes

Address changes can only be made before shipment. Once an order has shipped, modifications may not be possible.

If a package is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.

9. Delivery Issues & Support

Package Marked as Delivered

If your tracking shows “Delivered” but you have not received your package, please:

  • Check with household members or neighbors
  • Check your mailbox or reception area
  • Contact your local carrier

If the package cannot be located within 48 hours, please contact us and we will assist with a carrier investigation.

Delayed Shipments

Delays may occur due to customs inspections, weather disruptions, or carrier operational issues.

If tracking has not updated for several business days, please contact our support team.

10. Contact Information

For shipping-related questions, please contact:

LED by TopMiata
Email: [email protected]
Phone: +34 666 291 950